You just moved to a new apartment in the city. An old friend (Michael) living in the same city gave you a call asking you to help him do a basic statistical analysis of data accompanied with some graphical presentations. He sent the necessary data to you. You knew you were busy with your new job, but you could not say no to your friend. He also promised you some remuneration in doing this favour for him. During the day of the presentation, he called you to express his disappointment and frustration. The board asked many questions about your analysis that Michael could not answer. "There were mistakes in your graphs. How could this be? I trusted you!" Michael yelled on the phone. It created tension between you and him. a. Michael wanted to meet you in person to discuss the issue. You knew that you could have done better, but because it was done abruptly, you might have missed some points, but you knew the strengths in that presentation. Describe at least three nonverbal communication techniques/approaches that you will be utilising in your conversation with him and discuss why. (10 marks) b. Discuss why active listening is going to be important in this conversation. (5 marks) c. Discuss why assertive communication will help you resolve the conflict between you and Michael. Craft a 4-part "I-message" in your discussion that illustrates assertive behaviour. (5 marks) d. Think that you are Michael and craft a reply to yourself (who made mistakes in the analysis) utilising the STAAAR approach that illustrates how a negative constructive feedback is given