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You manage a small work group and are tasked with choosing an employee to undertake a long-term, challenging project. Viola, a direct report, has always

You manage a small work group and are tasked with choosing an employee to undertake a long-term, challenging project. Viola, a direct report, has always impressed you with her quiet demeanor. When tensions flare in meetings, Viola can be counted on to calmly bring reason and logic back to the discussion. You enjoy interacting with her because she always greets you with a smile and seems to listen carefully. At the next group meeting, you announce that Viola has been selected to work on the big project. Viola leaves the room in tears and turns in a letter of resignation. Which of the following best describes your mistake? Viola leaves the room in tears and turns in a letter of resignation. Which of the following best describes your mistake? Question 25 options: You assumed Viola would be the best employee to take on the project based only on the part of her personality you could see. Had you asked questions, you might have learned more and made a better decision for all. You chose Viola based only on the part of her personality you could see at work. You failed to consider her as a whole person with an life

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