You must demonstrate that you can, on multiple and complex projects, successfully manage a project and the relevant staff/ team members, so that quality outcomes are achieved.

• You must demonstrate:
• knowledge of a range of quality management tools, techniques and methodologies
• literacy skills that will enable you to develop and document plans that contain quality objectives and criteria and to develop quality objectives and criteria
• time that will enable you to communicate effectively with management, team members, suppliers, customers and other stakeholders
• communication and leadership skills to act as a role model, enthuse team members, convey expectations and ensure outcomes are met
• analytical skills to use performance data to evaluate achievement of project outcomes against quality criteria
• coaching and mentoring skills to support team members as needed
• ability to determine quality objectives, standards, and levels by selecting and using appropriate quality management methods, techniques, and tools
• ability to implement the quality assurance process and project quality improvements
• understanding of any legislative aspects relating to project management

Your assessor will need to observe you acting in the role of project manager and actually demonstrating these skills, on more than one occasion.

Negotiate, with your assessor, a time and placeeither in an actual or simulated workplaceto demonstrate these skills.

You should design and develop a series of project plans, which include the appropriate quality components. Select and describe the quality method/s that will be employed and explain why you consider these to be the most appropriate. You must, as the project manager, act to ensure that the project objectives and quality objectives are met.

Describe and define each project and give clear and succinct reasons for initiating each; that is, who will it benefit? How will it benefit the various stakeholders? Why should the organisation support the project?

Answer the following:

1. How would you determine quality needs and performance expectations?
2. What project management tools would you use to identify performance metrics and to ensure compliance with the required quality standards?
3. Why would these tools, methods or techniques be most useful?
4. Describe the methods you would use to clarify roles, responsibilities and lines of authority.
5. Describe the methods that would be used to ensure buy in of all team members to the quality requirements.
6. How would you monitor quality and performance?
7. Explain the data collection, recordkeeping and reporting processes that would be used to oversee and ensure quality requirements are met.

It would be best if you could apply these processes to projects that could actually be used in an organisation for which you work; that is, to a real situation and real project application. If you work for an organisation which has a project development proforma you should use it to develop and document the project intentions and processes. Quality procedurestools, methods and techniquesshould comply with those accepted by the organisation.

Simulation

If the practical project cannot be applied to a real life situation it must be developed to fit with a simulated or imagined scenario.

Existing plan

If you have already developed project plans for other BSBPMG units you might be able to base the development of quality procedures and answers to the final assessment questions on these projects. Check with your assessor to determine what is required