you need to Develop new customer services procedures/changes needed from the feedback gathered- You also need to include how you communicate this information to the staff and to customers.

Please note: You do not need to provide an example of an existing procedure/s just develop a new one/s.

EXTERNAL CASES :

Our first case are external. A customer complaint via website of the restaurant about the bad service they got in the restaurant , they were waiting so long to get the menu and also when they wanted to order something else , the waitress ignored them more the 2 times . The waitress was no with a great attitude she was so rude many times .