-You need to fill the performance review discussion form for Scenario 2 in details and explanation according to the roster provided.

-In scenario 2, after you made the roster , you noticed that rick had every Monday off according to his sick relative.

Part B: Role Play As a manager of the Customer Service Team it is your job to provide feedback and monitor team / individual performance against agreed goals and objectives. You are to complete a Staff Performance Record on two of your team members- Rick and Paul. (Template provided- M4-guide-to-managing-underperforman X (fairwork.gov. ) To complete the meetings you will pair with a fellow student and they will play the role of Rick and Paul to answer your questions on the template. This does not have to be videoed. The template must be filled out for each staff member- one for Rick and one for Paul. Consider the following points when filling out the Staff Performance Records- \fPerformance review discussion plan Before the discussion What were your employee's individual performance goals for this performance cycle and how well do you think they've performed against each of their goals? -] What has your employee done well? What could your employee do better? \fDuring the discussion How does your employee think they've performed against each of their goals? Does your employee have any feedback or concerns? Did you discuss the employee's career goals and future within your business? What individual performance goals have you and your employee agreed on for the next performance cycle? What support have you agreed to provide to your employee to help them reach their goals? When will you next meet with the employee to review their performance? What are the next steps? For you: For your employee: