You observe a patron at a gaming machine. He has been gambling for more than 2 hours and is becoming more and more frustrated as he continues to lose money. When he runs out of money, he yells out at you to issue him credit.

Talk to your assessor as though they are the patron and respond to the problem gambling signs you have observed. What kind of support would you provide this patron?

Make sure to consider:

• Use non-threatening, non-confrontational, and non-judgemental language;
• Recommend a change in gambling behaviour; and
• Refer to counselling services or exclusion processes.

After you have approached the patron and offered them assistance, they request to be excluded from the premises.

Talk to your assessor as though they are the patron and discuss the six (6) steps in the self-exclusion process.

Make sure to consider:

• Explain all six (6) steps of the self-exclusion process;
• Explain self-exclusion notice and self-exclusion order; and
• Use non-threatening, non-confrontational, and non-judgemental language.