You ordered a Model DPS-8 Sony Blu-ray player from Orion Incorporated on December 5th as a gift. Orion promised shipment by December 20th. The Model DPS-8 Sony Blu-ray didn't arrive until December 27th, without the necessary hardware to connect it to the amplifier. The catalog stated that all necessary hardware would be included.

Write a claim letter in block format (with your address at the top, which can be made up, the date, and a creative address for Orion Incorporated) that explains what happened and suggest a solution. Your letter should provide an accurate recount of the order, including the dates, and should not exceed one page, single-spaced. Use Times New Roman font, size 12.