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You overhear the following conversation: X: The service at this branch could really be improved! Y: I don't need to be insulted at work... Maybe
You overhear the following conversation: X: The service at this branch could really be improved! Y: I don't need to be insulted at work... Maybe you should come back at another time. You are witnessing what kind of communication dynamic?
Endorsement
Deescalatory conflict spiral
Escalatory confict spiral
Confirming communication
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Understanding And Managing Public Organizations
Authors: Hal G. Rainey
5th Edition
9781118583715
