"You own a prebuilt PC and part distribution company that is well known for quality craftsmanship in wiring and assembly. You notice under the reviews of your most popular PC product that many customers loved the computer but were dissatisfied that their PC came in late, without updates, and even damaged in some cases. Your company uses USPS and cannot monitor shipping status. Based on the five primary activities that are directly involved in distributing goods and services, which of the following statements BEST reflects the opportunity for your company to achieve competitive advantage?"

The organization failed to maintain inbound logistics and should renegotiate with their suppliers.

The firm s marketing team can reach their target audience easier if more money is invested.

The firm must consider alternative shipping companies with more transparency in outbound logistics$.$

The organization s standardized model of operations in PC assembly must be improved.

The firm must improve customer service to better handle dissatisfied customers.