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You purchased a new USB external hard disk so that you can take work home. After plugging the hard disk in a USB port on

You purchased a new USB external hard disk so that you can take work home. After plugging the hard disk in a USB port on your computer, the other USB devices stopped working, and the external hard disk does not work. You return to the store to exchange the hard disk, but the same problem occurs with the new device. Why might this be happening? What steps will you take to resolve this problem?

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