You receive 57 emails on your first day, mostly from store managers, none of whom you have met face to face. Only three of the emails are "Welcome to Snazzi" messages; the rest ask about the status of longstanding problems and request your immediate attention. By the end of your first week, you are receiving over 100 emails per day. Many problems expressed by different store managers are identical. No one seems to have any direction from headquarters. There is great frustration over the lack of communication