You receive a call from a taxpayer who currently has a payment plan with the IRS. The taxpayer would like to know the amount to pay off his balance in full. You know that payoff amounts are impacted by recent payments, the date of the payoff payment, and the method of payment (e.g., electronic vs. mailed check). When looking into his account, you see his payoff figure listed as of today. Given this situation, what would you most likely do?

A. Provide the taxpayer with the payoff figure based on the payments received and thank him for his call.

B. Direct the taxpayer to his online account where he can look up his payoff amount.

C. Ask the taxpayer when and how he made his last payment and if he plans to pay off the balance today.

D. Instruct the taxpayer that the next payment reminder will include the information he needs.

E. None of the above