You serve as the operations manager as well as HIM director at a community health clinic. Customer service indicators are tracked on an ongoing basis at your community health clinic. Currently, you are reviewing the data relative to wait times for patients to see their physicians. Use the information in Table 7-15 to calculate the average percentage of patients for the entire year who were delayed longer than an acceptable amount of waiting time. The sample size for each month's data is 100 Iround to one decimal placel. TABLE 7-15 Percentage of Patients with Unacceptable Waiting Time Patients with Unacceptable Waiting Time Month January February March April May June July August September October November December Percent 5% 4% 3% 5% 3% 10% 5% 2% 1% 2% 1% 3%