You should encourage participation in this session, inspiring and motivating your team to excel. Your assessor will observe this session. You are also required to submit your session plan and copies of all visual / learning aids for assessment Part 2 - Lead your team for each task. During this time, you are to: Build trust within your team Effectively implement improvements to your organisational culture Consult with your team members as suitable Make decisions that Consider the needs and expectations of your stakeholders o Comply with risk management plans Assign accountabilities / responsibilities to your team Empower your teams . . Coach and mentor your team Create and maintain a positive work environment Encourage diversity and ingenuity from your team Over the course of each observation, you are to monitor the effectiveness of your staff in relation to: adherence to procedures customer service standards level of accuracy in work personal presentation productivity punctuality response times team interaction Your assessor will observe you leading your team for each task Date of observation