You were recently employed as a Management Accountant for USP and one of your tasks was to device a performance measurement tool to improve the services of USP Campus Life. The manager of USP Campus Life provided you with the following overview of its operation:

USP Campus Life

The University of the South Pacific's Campus Life Section is entrusted with the responsibility for the provision of services that foster a sense of community and promote physical, social, spiritual and intellectual growth and development among students in an atmosphere of understanding, responsibility, tolerance and sensitivity. The Campus Life Section seeks to provide these services in the most effective and efficient manner possible through teamwork from its staff who are committed, dedicated and responsive to all issues that fall within the scope of its responsibilities. Specifically, the services provided are in the areas of Student Accommodation, Food outlets, Sports and Recreation, Health, Counselling, (including Chaplaincy) and Security. (Source: http://www.usp.ac.fj/index.php?id=campuslife)

REQUIRED

Use the Balanced Scorecard (BSC) that will be used to measure the performance of USP Campus Life. For each of the perspectives of BSC, you must show One Objective, One Lag indicator and One Lead indicator. The objectives, lead and lag indicator must be SPECIFIC to USP Campus Life.