You were recently hired as the manager of a new office. In reviewing the employee information provided by your predecessor, you identify several employees who have exhibited continuing performance problems over the last year. There is documentation of a complaint from a customer regarding the timeliness and quality of communication received from these employees. The project for this customer has been completed, but communication remains a vital part of all of your employees' responsibilities on remaining projects. Which of the following is the most effective and least effective action to take in this situation? Most Least Require each of your employees to add a communication training course to their Individual Development Plans for the year. Ask the identified employees to provide their insight into the situation and use this information to inform development of metrics for customer communication. Hold a staff meeting with all employees to discuss the customer complaint and offer suggestions for effective communication in the future