You will be assigned a simulated classroom environment kitchen based set up for the purposes of assessment and two (2) colleagues that you need to coach.

For each colleague assigned, you need to:

• Provide effective on-the-job coaching.
• address identified performance problems or difficulties experienced by colleague the above coaching sessions and rectify or refer as appropriate.
• evaluate colleague's performance and provide constructive feedback as part of above coaching sessions.
• Apply the following during the above coaching activities:
• clear communication and demonstration of the organisational tasks required of the colleague.
• completion of training within commercial time constraints
• key principles of training

The performance review and work tasks in which to coach each colleague is given in Appendix 1.

Activity 1

1. Identify why you need to do the coaching.
2. Write an email to both colleagues informing them about specific coaching needs and schedule for coaching sessions
3. Prepare a coaching session using template given in Appendix 2 for each colleagues
4. Note: You are required to prepare a separate coaching session plan for each colleague. Required to submit two coaching session plans.

alor Student Assessment SACRED HEART Assessment Task 1 Written Questions Q1. What are the major 2 types of communication at the workplace? Q2. What are the effective communication types at the workplace? Q3. Why do you need to coach someone? Q4. Write and discuss a key principle of training in your own words. Q5. Discuss the legislative work health and safety and hygiene requirements relevant to providing on-the-job coaching. Q6. What are the advantages of coaching? What are the key factors to consider when defining the scope of coaching? Q7. Write a minimum 3 circumstances that organisation need to provide on-the-job coaching to colleagues. Q8. Discuss the different possible causes of performance problems or difficulties in job coaching mentioned in the table. Breakdown in communication Inappropriate circumstances for coaching Insufficient opportunty to practice Language or cultural barriers Shyness or lack of confidence. SITXHRMO07 Student Assessment V1.0 March 2024 Page20f7 akoy Student Assessment SACRED HEART Assessment Task 2 - Project Simulated workplace scenario: You will be assigned a simulated classroom environment kitchen based set up for the purposes of assessment and two (2) colleagues that you need to coach. For each colleague assigned, you need to: Provide effective on-the-job coaching. address identified performance problems or difficulties experienced by colleague the above coaching sessions and rectify or refer as appropriate. evaluate colleague's performance and provide constructive feedback as part of above coaching sessions. Apply the following during the above coaching activities: o clear communication and demonstration of the organisational tasks required of the colleague. o completion of training within commercial time constraints o key principles of training The performance review and work tasks in which to coach each colleague is given in Appendix 1. Activity 1 Identify why you need to do the coaching. Write an email to both colleagues informing them about specific coaching needs and schedule for coaching sessions Prepare a coaching session using template given in Appendix 2 for each colleague. Note: You are required to prepare a separate coaching session plan for each colleague. Required to submit two coaching session plans. Activity 2 Conduct coaching session for each trainee. In preparation for the coaching session you need to understand about the trainee. You need to gather all the information regarding the subject. Understand the gap training needs of trainee or coachee. Prepare your time, location, day and date. Prepare your training material or handouts before the coaching session During the coaching sessions ensure you discuss the following with each colleague: Overall goal of coaching. * Describe and demonstrate specific abilities. SITXHRMO07 Student Assessment V1.0 March 2024 Page3of7 U alor Student Assessment SACRED HEART Communicate required knowledge and ensure colleague comprehension. Provide guidance on organizational procedures for completing work tasks. Allow colleague to practice their skills and ask questions. Provide constructive and supportive feedback which help them in their job role. Assume it is three months after the coaching sessions. Organise a follow up meeting and coaching session. During the session: Monitor the progress of new workplace skils and offer assistance as needed. Inform the appropriate person of the progress. Recognise and correct performance issues or difficulties with coaching, or refer to the appropriate person for follow-up. mit r yo mplete A o Written answers for the following - Identifying why your colleague need a training. - Constructive Feedback given during the coaching sessions Email to inform trainee about coaching session Coaching Session plan Emailto your supervisor informing the progress of trainee after coaching session SITXHRMO07 Student Assessment V1.0 March 2024 Pagedof 7 akoy Student Assessment SACRED HEART Appendix 1 Performance review and work tasks in which to coach each colleague Colleague 1: You notice that one of your colleagues, John, is not effectively upselling to guests at the hotel's restaurant. You decide to coach John on upselling techniques to help increase revenue and improve guest experience. Performance review of colleague 1: Employee: John Position: Restaurant Server Areas of Strength: * Excellent customer service skills * Knowledgeable about the menu and able to make recommendations to guests * Always punctual and reliable Areas for Improvement: Could improve upselling techniques to increase revenue for the restaurant Needs to be more proactive in suggesting menu items and promotions to guests. Goals for the Next Performance Period: Increase sales through effective upselling techniques Consistently suggest additional menu items or promotions to guests to improve revenue Attend additional training on upselling techniques and strategies to enhance performance Colleague 2: The manager notices that one of their colleagues, Jane, is taking longer than necessary to turn over hotel rooms, resulting in delayed check-ins for guests. They decide to coach Jane on improving room turnover time to improve guest experience and ensure the smooth operation of the hotel. Performance review of colleague 2: Employee: Jane SITXHRMO07 Student Assessment V1.0 March 2024 Page5of7 Student Assessment SACRED HEART Position: Housekeeper Performance Areas of Strength: * Produces high-quality work with great attention to detail * Works well as part of a team and is always willing to help others Knowledgeable about cleaning products and techniques Areas for Improvement: Could improve efficiency and reduce room tumover time to improve guest experience and ensure smooth operation of the hotel Needs to be more proactive in identifying ways to streamline the cleaning process Goals for the Next Performance Period: Improve efficiency and reduce room turnover time to ensure timely check-ins for guests o Proactively identify ways to streamline the cleaning process and reduce waste Attend additional training on time management and efficiency to enhance performance SITXHRMO07 Student Assessment V1.0 March 2024 Page 6.0f 7 Student Assessment Appendix 2 Coaching session plan template akoy \\CRED HEART Coaching details Topic Name of coach Name of student Venue address Date Time Coaching session details Time Introduction Time/s Body Feedback SITXHRMO07 Student Assessment V1.0 March 2024 Page7of7