you will review the Critical Thinking Case, SAP and the American CEO of a German Multinational, and answer the questions at the bottom of the case study. The questions are also included below for your convenience

• What are some of the sources of McDermott's excellence at managing cross-cultural differences? How did his experience managing a deli store at a young age help him develop cross-cultural management skills?
• What are some of the cross-cultural differences he discovered? Using your knowledge of culture, explain some of these differences.
• What is your assessment of his lessons for cross-cultural managers? Relate these lessons to the GLOBE findings of the effective global leader.