you will start by watching the video podcast The Biggest Difference Between Table Games and Poker is Customer Serviceon YouTube here: https://youtu.be/KkO2HoIYx6w?t=490 (note, I have linked it to the 8:10 point which skips the introduction, but you are welcome to watch from the start for some additional context)

I want you to consider the following:

• What was the biggest surprise for you as to the differences between the ways Table Games and Poker dealers interact with customers?
  • What was the justification given in the video for this difference?
• Inferring from the differences you heard in the video, what is something you believe is similar between Table Games and Poker Dealers?
• Do you think an operation in which cross-training between Table Games and Poker Dealers could be successful and, if so, what would be necessary to ensure its success?