You will use this as your script for the role play. Write the conversation you will have with Bill and provide feedback that addresses the following: Feedback for Bill - Use the Role Play a The issue - an example has been provided of the expected level of details in your answer Bill, we need to address the fact that your unethical behaviour caused by the negative biases you hold of your clients. I understand that it can sometimes be difficult to find common ground with people of different cultures, make up or abilities; however the common ground you have with your clients is that they have come to you entrusting you with their hopes, dreams, goals and needs. You need to learn to respect them on this basis while you complete further ethics/biases training to re-evaluate the way you think and how it is affecting your work and my business. b Bill needs to learn to change his negative biases; o explain your answer as if you are speaking to him about his strengths and weakness using the personality breakdown on the previous page and/or the personality profile embedded at the Bill's scenario explanation. Bill, I want to let you know that our business has specific client-management procedures and company policies. You must realize that part of our responsibility is to accommodate their loan concerns while remaining polite regardless of their response. I want you to handle the customer calmly in your role as a salesperson because you will learn to listen to them and gather all the information required for our business that way. Don't let your emotions cloud your judgment because everyone here is doing their job and we view each other as family at work, so you can avoid biases on your end. I personally came to you to give you advice because I noticed that some of the staff were complaining about your behavior. If you get along better with your coworkers, working is more comfortable. Your background in finance and sales impresses me, but keep in mind that moral behavior is far more significant than talent or credentials. If you keep acting in this way, I guess I'll need you to take a break until you can deal with your feelings because it might hurt the business and we might lose clients as a result c The impact on the staff and the business because of Bill's unethical behaviour and negative biases; d One strategy for changes/improvements for 'Follow ethical practices'.