You witnessed a coworker (Michael- who works in your department) interaction with another coworker, Flora, who works in a different department. Michael was very rude, disrespectful, and mad because he was arguing that Flora didn't communicate important patient information to tour department and caused the patient to have an extended wait time. Flora was obviously disturbed and hurt by this interaction and you know it wasn't her fault, but rather Michael's Please discuss the following concepts in 1-2 pages Identify and briefly describe two issues or concepts associated with the breakdown of teamwork in this scenario. How would you use internal customer service skills, tools, and techniques to resolve this issue? How can good and poor internal customer service affect patient experience and outcomes