You work as a manager at a local healthcare facility. Recently, your organisation plans to implement a new IT system to transition from traditional paperwork to a digital documentation process. They believe that this digital transformation will help streamline and improve the efficiency of healthcare operations. They want you to be the project manager. Being an OB expert, you know that you are likely faced with some employee resistance in the change process.

1. Drawing from your knowledge of the MARS model (Topic 2: Individual Behaviour, Personality, Values and Perceptions), identify three (3) factors that may lead to employee resistance and explain why.
2. What strategies would you use to prevent/reduce employees' resistance to change? Provide three (3) examples of the actions you will take to manage these issues, based on your understanding of Topic 10 (Organisational Change).