You work as a Six Sigma Green Belt work for Quality Components, Inc., a manufacturer of electronic components used in products such as cell phones and computers. Total Technology, Inc. (TTI), is one of your biggest customers with average annual purchases of over $350,000. TTI's Supplier Quality Engineer, Evelyn Perkins, contacted your Quality Manager, Nathan Brooks, last week to warn him that the quality of the cell phone camera lenses they purchase from you has dropped to 7.9% defective, which is costing them over $250,000 per quarter in scrap, rework, and warranty repairs. Evelyn told Nathan that Quality Components will lose TTI's business if the lens quality does not improve to the industry standard of no more than 2% defective within the next quarter