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You work as a supervisor in a local cub/hotel. The hotel has a busy bistro, function area, pub and a gambling area with poker machines.

You work as a supervisor in a local cub/hotel. The hotel has a busy bistro, function area, pub and a

gambling area with poker machines. You are working on a Friday night and one of the tables in the front

pub section is becoming noisy and disruptive. There seems to be a married couple who are having an

escalating argument. The husband has shown signs of intoxication. He has knocked over a table of

glasses resulting in breakage. Other patrons in the club are becoming concerned. The husband is now

grabbing the wife's wrist and she is yelling for assistance.

  1. As the supervisor on duty who has observed this. Explain what areas on legislation this may be breaching.?
  2. What are the appropriate steps to take in this situation?
  3. What policies and procedures would you access to help you with this situation. Provide a sample copy to show your research.
  4. What would you do if you asked the couple to vacate the premises and they turned their anger and violence towards you?
  5. Where could you seek help and support in a situation like this? Provide at least 3 areas of help/support you could access.

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