Question
You work as a supervisor in a local cub/hotel. The hotel has a busy bistro, function area, pub and a gambling area with poker machines.
You work as a supervisor in a local cub/hotel. The hotel has a busy bistro, function area, pub and a
gambling area with poker machines. You are working on a Friday night and one of the tables in the front
pub section is becoming noisy and disruptive. There seems to be a married couple who are having an
escalating argument. The husband has shown signs of intoxication. He has knocked over a table of
glasses resulting in breakage. Other patrons in the club are becoming concerned. The husband is now
grabbing the wife's wrist and she is yelling for assistance.
- As the supervisor on duty who has observed this. Explain what areas on legislation this may be breaching.?
- What are the appropriate steps to take in this situation?
- What policies and procedures would you access to help you with this situation. Provide a sample copy to show your research.
- What would you do if you asked the couple to vacate the premises and they turned their anger and violence towards you?
- Where could you seek help and support in a situation like this? Provide at least 3 areas of help/support you could access.
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