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You work at a computer repair store. A customer is having trouble with their hard drives. The computer recognizes the top hard drive, which contains
You work at a computer repair store. A customer is having trouble with their hard drives. The computer recognizes the top hard drive, which contains operating system files. But it is not recognizing the bottom drive.
In this lab, your task is to diagnose and correct the problem. Use the following steps to walk through the troubleshooting process:
Press the power button on the computer, then press Delete to enter the BIOS.
Notice how many SATA drives are being detected.
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Turn off the computer and switch to the motherboard view.
Verify that the red data cable is properly connected from the bottom hard drive to the motherboard.
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Verify that power is properly connected from the power supply to the bottom hard drive.
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Use the Power Supply Tester on the shelf to verify that the bottom hard drive is receiving adequate power. Drag the tester to the Workspace. Drag the pin power supply connector from the motherboard to the main tester port far right Then drag the pin SATA power connector from the bottom hard drive to the SATA port on the tester bottom left
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Replace the red data cable on the bottom hard drive with a known good cable one the shelf.
Press the power button on the computer, then press Delete to enter the BIOS.
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Return to the Bench view and turn off the computer.
Disconnect the data and power cables and replace the bottom hard drive with the new drive on the shelf.
After reconnecting the cables, turn the computer back on and verify that both drives are detected in the BIOS.
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If you wish, exit the BIOS, wait for Windows to load, and then run Disk Management to verify that Windows recognizes both disks.
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