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You work at a large insurance companyRecently, your team concluded a long-term project to identify and implement performance improvements in the claims handling departmentYour boss

You work at a large insurance companyRecently, your team concluded a long-term project to identify and implement performance improvements in the claims handling departmentYour boss wants to meet with the team to discuss what happened and what was learned Your boss wants to apply the control equation is using management by exception Qwants to conduct an after-action review is trying to determine the output standards

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