You work at a local battered women's shelter and you don't have enough staff to keep the 24 hour call in hotline running. You decide to use volunteers to answer the hotline. Keep in mind that people call these 24-hour hotlines for a variety of reasons, ranging from asking for information for a friend to calling about their own abuse, even sometimes when there is an altercation in progress. Identify two potential risks in this scenario. For each risk, identify a strategy that could be used to reduce, avoid, or transfer the risk