You work for a family$-$owned telecommunications company that installs network cabling and equipment, lighting systems, and smart home security systems. Customer service appointments are scheduled through phone calls with a single employee who tracks all appointments on his small laptop. That information prompts manually placed orders with distributors for needed supplies. All customer contact occurs by phone, which sometimes overloads available personnel during business hours and results in high levels of frustration for customers. You've offered to work on updating the company's Website with CRM functionality to allow customers to schedule or reschedule service appointments online. You're also hoping to find a way for this new system to streamline the process when placing orders with your suppliers, and you're discussing with the company's owner the possibilities of running this new system in the cloud.

Owner:

Our accounting system runs on a server here at the office. If we put this CRM system in the cloud, does that mean we just install it on a VM server running in the cloud?

You:

We could$-$that would require relying on $q,$ services offered by the cloud provider and building out our own cloud environment to host the application. While it's a viable option, it might not be the most efficient for what we need. We could instead consider some kind of application subscription.

Owner:

If we use someone else's application, though, then how do we maintain security and control of ouAcustomers$/$data$?$ Who else would have access to that data?

You:

Go to Settings to activate

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