You work for a Schedule II bank that operates in Toronto. There is only one branch in operation at the moment but your bank is planning to expand in the coming months. Currently, there are 28 employees and you have just been brought on as the Policies & Procedures Analyst. Your job is to write all new policies and procedures and modify those that are in existence to cater to the requirement in Canada. You have a support team of 2.

Questions:

1. Based on the Clear Languages and Presentation Principles Guidelines, utilize the seven steps basic writing formats and draft an internal policy & procedure for this guideline.

2. Identify critical success factors for the implementation of this new policy and procedure

3. What system can you put in place to measure compliance (success) and improve upon the success of your training system?