You work in the IT department for an organization that follows ITIL foundational practices. ITIL$$s Service Value System describes how components and activities work together to enable value creation.

For this exercise, you will demonstrate your knowledge on IT Communications by creating a series of standardized notifications that can be used in an email, Intranet hero page, internal messaging screens etc. The notification statements must be clear, to the point $($no fluff$),$ easy to read, easy to identify $$Who$,$ What, Why, When, and Where$.$

The notification statements should be easy to read and apply an effective method that consistently delivers the message to some or all affected users of the company. These statements will become templates and used for all future notifications. $5.$ Submission Introduction that includes:

o A summary of the paper that identifies the problem$($s$)($WHAT$),$ demonstrates WHY the problem$($s$)$ need to be solved, and summarizes the solution

o Introduction must be $5$ sentences minimum

$6.$ Notification Differences: Compare and explain the difference$($s$)$ between an outage notification and a maintenance notification. Defend why this is important.

$7.$ Outage Notification: Assume the ticket is critical and impacts many

Compose an IT Communication notification informing all users about the outage. The notification must clearly indicate:

o WHO is impacted

o WHAT is affected

o WHY did this happen $($or WHAT do you know about it$)$

o WHEN did this happen$/$start

o WHERE did the event occur

$8.$ Resolved: Outage Notification: Assume the ticket was critical and impacted many

Compose an IT Communication notification informing all users that the outage is over. The notification must clearly indicate:

o WHO was impacted

o WHAT was affected

o WHY did this happen $($or WHAT do you know about it$)$

o WHEN did this happen$/$start

o WHEN did this get resolved$/$completed

o WHERE did the event occur

$9.$ Planned Maintenance Notification: Assume the ticket is important and impacts many

Compose an IT Communication notification informing all users about the required planned maintenance. The notification must clearly indicate:

o WHO is impacted

o WHAT is affected

o WHY did this happen $($or WHAT do you know about it$)$

o WHEN did this happen$/$start

o When it is expected to end

o WHERE did the event occur

$10.$ Completed: Planned Maintenance: Assume the ticket was critical and impacted many

Compose an IT Communication notification informing all users that the planned maintenance has been completed. The notification must clearly indicate:

o WHO was impacted

o WHAT was affected

o WHY did this happen $($or WHAT do you know about it$)$

o WHEN did this happen$/$start

o WHEN did this get completed

o WHERE did the event occur

$11.$ Workflow: Create a Flowchart that demonstrates the entire notification process