You work in the IT department of a company. The manager of one of the departments has asked for help with his computer, which is not starting. You take a look at the system and (after some work on it) determine that the hard drive has failed. You are not able to recover the files on it. The company has backups, but the manager has not stored many of his files on the cloud. For the assignment, write both of the following: a) Email: an email to the manager that provides the negative news and the steps you will take to rectify the situation b) Message - you choose the most appropriate format: a message to the head of the IT department that reports on the situation and provides a solution to prevent it from happening again (you can make this up)