You work in the Municipal Government in the City as a Water Billing Representative. What legislation(s) might apply to this industry, including federal, provincial, and municipal legislation? How might you and your organization keep abreast of developments in applicable law? What additional compliance rules might apply to your work, such as organizational policy? How are disputes resolved with suppliers, customers, employees, and other stakeholders? Would litigation or ADR work better in the context of your organization? Why?