You Yellow Cab Critical Success Factors Wright Rating Score Railey Advertising 010 0.20 Inventory Turnover 0.10 0.00 0.00 0.00 Customer Service 0.10 0.20 0.40 0.30 Store Locations 0.10 0.40 0.20 0.30 Variety of Products 0.10 0.40 0.20 2 0.20 Production Capacity 0.10 0.30 0.30 1 0.30 Customer Satisfaction 0.10 0.30 0.40 0.20 Customer Loyalty 0105 0.15 0.20 0.15 R&D Spending 0.10 0.15 Product Quality 0.10 0.40 0.40 Top Management 0.10 0.30 0.40 0.20 Price Competitiveness 0. 10 0.20 0.10 Tolah 1.00 1.75 3.05 2.15