Your agency has an excellent reputation in delivering the highest standard of customer service, client protection and in operating ethically. Your agency is recruiting new staff and wants to ensure that the new recruits align themselves to the agency's high-performance culture.

You have been asked you to develop 'Customer Service Standards' document for existing and new sales and pm team members. Use the following headings and have a paragraph or dot point how your agency will demonstrate these duties:

1. Our Mission

2. To Perform with Skill, Act with Care and Diligence

3. To Always Act in the Best Interests of the Client

4. To Always Act Fairly

5. To Always Act Ethically