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Your assessor will observe you as you provide quality service to at least six customers. This includes the following: At least three internal customers This

Your assessor will observe you as you provide quality service to at least six customers. This includes the following: At least three internal customers This includes people who work in your workplace (e.g., colleagues, supervisors and managers, etc.). At least three external customers This includes people who visit or receive service from your workplace (e.g., hotel guests, caf customers, restaurants customers, etc.)

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