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Your best friend Maysoon is confused (as usual). She does not understand why you studied the topic on negativity. She can't see how negativity can

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Your best friend Maysoon is confused (as usual). She does not understand why you studied the topic on negativity. She can't see how negativity can affect employees in a company and she asked you this question: You are studying TQM Fundamentals, why are you studying the chapter on negativity? how can this affect quality? Help Maysoon by answering her

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