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your boss is interested in purchasing CRM software and has requested you to categorize the major CHM yendors by the customer relationship processes they support.

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your boss is interested in purchasing CRM software and has requested you to categorize the major CHM yendors by the customer relationship processes they support. Write a twopage report with a short summary and a table about CRM systems, yendor names, major features of the software, and how they match the customer relationship processes discussed in this chapter

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