Your case analysis and summary response deals with the challenges presented in the "Customer Disservice" case attached. Using all of the managerial communication tools we have used to date in class, address what the "best case/best approach" would be for you, as the Air Canada Customer Service Manager, as well as Laila Chung, a new Customer Service agent, and customers. Remember, I do not simply want to know if you know what these tools and processes are, listed above - I want to see how you would suggest they be applied if you were the Customer Service Manager or new Customer Service Agent or customers