.Your client tells you, "I always watch XYZ News because they tell it straight. The others are fake news." This is an example of:

1. Reactive devaluation.
2. Rationalization of behavior.
3. Attribution error bias.
4. Confirmation bias.

2. Which steps are most important to the information-gathering effort when evaluating an ADR system?

1. Collecting the appropriate data, analyzing the data, and sharing the data.
2. Identifying the appropriate data, preparing the data collection methods, and establishing the evaluation design.
3. Collecting the appropriate data, viewing the data, and organizing the data.
4. Preparing the data collection methods, collecting the appropriate data, and establishing the evaluation design.

3.Which is not an example of an open-ended question?

1. "Then what happened?"
2. "So, I heard you say you sent the check on May 15^th, is that right?"
3. "It sounds like you felt betrayed. How do you feel now?"
4. "How do you think things look to the other party?"

4. True or False: Arbitration is like a trial in that it is as formal as a court proceeding.

a. True

b. False

5. Which of the following is a true statement about mediation in Maryland?

1. Facilitative mediators would primarily use listening, reflecting, and summarizing, with minimal providing information and would not use reframing, making suggestions, or persuading.
2. Facilitative mediators would use listening, reflecting, and some summarizing, and would not use reframing, providing information, making suggestions, or persuading.
3. Facilitative mediators would use listening, reflecting, reframing, and summarizing, with minimal providing information, making suggestions, or persuading.
4. Facilitative mediators would use listening, reflecting, reframing, summarizing, as well as actively providing information, making suggestions, and persuading.

6. What is the primary disadvantage of mediation as a form of dispute resolution?

1. It is the most expensive form of dispute resolution.
2. It allows the parties to maintain control over the outcome.
3. It is slower than other forms of dispute resolution.
4. It may result in an impasse if the parties cannot agree on a resolution.

7. Which is not an assumption ofthe value-creating negotiation approach?

a. The process will be an open and creative one.

b. The principal goal for each party is to meet its underlying needs and interests rather than maximizing economic gain.

c. The outcome of the negotiation will likely be determined by two separate,individualistic cost-benefit analyses.

d. The parties can produce joint gains by capitalizing on both shared and different interests.