Question
Your company introduced a new service. All customers were asked to complete a one question net promoter score (NPS) survey. The following results were obtained:
Your company introduced a new service. All customers were asked to complete a one question net promoter score (NPS) survey. The following results were obtained:
- NPS Score (0) ; Number of Customers (4)
- NPS Score (1) ; Number of Customers (5)
- NPS Score (2) ; Number of Customers (6)
- NPS Score (3) ; Number of Customers (7)
- NPS Score (4) ; Number of Customers (8)
- NPS Score (5) ; Number of Customers (9)
- NPS Score (6) ; Number of Customers (8)
- NPS Score (7) ; Number of Customers (7)
- NPS Score (8) ; Number of Customers (6)
- NPS Score (9) ; Number of Customers (5)
- NPS Score (10) ; Number of Customers (5)
What is your new service's Net Promoter Score?
Step by Step Solution
3.49 Rating (152 Votes )
There are 3 Steps involved in it
Step: 1
To calculate the Net Promoter Score NPS we need to subtract the percentage ...
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Business Analytics Communicating With Numbers
Authors: Sanjiv Jaggia, Alison Kelly, Kevin Lertwachara, Leida Chen
1st Edition
978-1260785005, 1260785009
