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Your company is considering deploying a chat bot, a virtual customer assistant, to initially handle customer service calls and only when necessary, route callers
Your company is considering deploying a chat bot," a virtual customer assistant", to initially handle customer service calls and only when necessary, route callers to human operators for additional assistance. you were discussing the options and concerns with your CMO to determine how best to approach this project. If your company decides to move forward with the initiative CMO: guess I'm a little old fashioned, but I'm concerned that this will actually be a turn off for customers, that they'll get frustrated with chat bot and will lose business. You: today's Al systems present much more natural interactions than they used to. The system is learning as it goes and so its performance improves overtime. can even A. Auto scale. B. Make mistakes. C. Solve problems. D. Self-correct
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