Your company manufactures a wide range of consumer product goods.Among your most promising products is a new type of lightbulb that uses less electricity to produce more light.Recently, a consumer lodged a complaint with your company that one of these new lightbulbs "exploded" in their home, showering glass particles throughout their bedroom.Fortunately, no one was in the bedroom at the time it exploded.No one was injured and the consumer suffered no property damage.At this time, all the consumer is requesting is a refund.

Following receipt of the consumer complaint, one of your company's junior engineers has advised senior management that she fears that a batch of glass from a vendor may have been defective.If true, 50,000 light bulbs are likely impacted.

1.What steps would you recommend to evaluate the risk posed?

2.Assuming only .1% of the lightbulbs (among the 50,000) are likely to potentially explode, what would you recommend that the company do and why?

3.How will you respond to the consumer who lodged the original complaint?

4.What actions would you recommend be taken with respect to the vendor who supplied the suspect glass?