Your company markets a line of rugged smartphone cases designed to protect the sensitive devices from drops, spills, and other common accidents. Your guarantee states that you will reimburse customers for the cost of a new phone if the case fairs to protect it form the following (1) a drop of no more than 6 feet onto any surface, (2) spills of any beverage or common household chemical, (3) being crushed of an object of up to 100 pounds, or (4) being chewed on by dogs, cats, or other common household pets. Jack Simmons, a rancher from Wyoming, emailed your customer support staff, requesting a reimbursement after he dropped his iPhone in his hog barn and a 900-pound boar crushed it in a single bite." You should write a letter one page in length following the format in the appendix in the book to respond to his concerns. You should use the appropriate negative communication tips in this chapter.