1. Your employees are skilled and experienced customer service representatives who perform non routine tasks, such as solving unique customer problems or meeting special needs with the companys equipment. Use path-goal theory to identify and explain the most appropriate leadership style(s) you should use in this situation.

b. An argument often put forward in support of teams is that they are synergistic -the whole is greater than the sum of their parts. Explain two challenges in team dynamics which makes it difficult for you to support this view?

3. Ann recently lodged a complaint to her manager that: our team has gotten stagnant. We no longer brainstorm or think outside the box but make the same decisions weve always made. We are on this great project and yet, nobody is willing to take any risks or voice opinions that not everybody is going to like. I dont know if I can stay on this team.

i. Based on your understanding in group behaviour and Anns comment above, what do you think is occurring in the group that makes her dissatisfied with the experience?

ii. Provide at least two recommendations of what Ann can do to eliminate these issues?

d. If you are a manager and you want to build an effective team, what three variables would you consider to make the team more effective? Explain your responses