Your family owns and operates a small, 50-room resort & retreat center in upstate New York called "Twin Cedars." You return home from your first year at the Hotel School to find that a series of negative TripAdvisor reviews have everyone really upset and concerned for the future of the place. Twin Cedars reopened after the pandemic and have been operating short-staffed for about a year. The reviews criticize numerous aspects of operations ranging from slow and/or rude responses to special requests to poorly made-up rooms to cold and flavorless soup.

Review your class and readings notes regarding communication. What do they suggest about possible causes of these problems and possible remedies?

Review your class and readings notes regarding personality. What do they suggest about possible causes of these problems and possible remedies?

Review your class and readings notes regarding motivation. What do they suggest about possible causes of these problems and possible remedies?