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Your firm, ICT Outsourced Solutions Provider (ICTISP), provides outsourced ICT support and helpdesk services to all SME's across Australia. Your services were recently acquired by

Your firm, ICT Outsourced Solutions Provider (ICTISP), provides outsourced ICT support and helpdesk services to all SME's across Australia. Your services were recently acquired by AIBT. In this assessment task, you are required to prepare a report for AIBT Management with regards to a Helpdesk Solution required to provide ICT Support in all its campuses nationwide (Sydney, Brisbane and Hobart)

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