Your first patient of the day was late for his appointment because he missed the bus. Because the schedule is full, this has caused delays for other patients throughout the day and they are complaining about the wait times. What would you be most and least likely to do? PICK ONE OF EACH MOST O O O Apologize to the patients who are waiting and offer frequent updates about how much longer the wait will be. As soon as your current patient is done, work hard to quickly prepare the machine for the next patient and reduce their wait time. Explain to the patients that these things happen sometimes and are out of your control. Ask them to be understanding. Inform the patients of the reason you are running behind. Explain that you are working as quickly as possible. LEAST O