Your first report will present, in memo format, a summary and full reference citation in the 2020 research study "Exemplary and Unacceptable Workplace Communication Skills" by Coffelt and Smith.

Format: memo format, complete header, single spaced, ~ 2-3 body paragraphs, plus a brief opening paragraph that indicates your purpose and scope (why you are writing and what your report will include), and a brief closing paragraph that confirms your purpose and includes your contact information

Details: please include in the body of your summary report key information from the study:

1. What is the main focus of this research study? What are the main questions/aims/goals the researchers are investigating?

2. What is the research gap being addressed in the study, or, in other words, what do the researchers want to learn more about?

3. What method(s) did the researchers use to gather data?

4. What are the researchers' main findings or results?

5. What are the researchers' main conclusions?

6. Why do the researchers believe this research is important?

7. Please include a full reference citation of the Coffelt and Smith study after your closing paragraph (this does not need to be on a separate page).