Your first scenario is focused on leadership and management coaching. The scenario presents a nurse who was just promoted from a clinical position to the nurse manager of a surgical department. Although she had the best intentions of improving the work environment for the surgical staff, her decision making processes and communication style was working against her.

1. What is your main concern about Susan moving into a nurse manager role within the hospital?
2. What are three things that are contributing to the problems that she is experiencing?
3. Based on the information provided in this scenario, how do you think Susan should prepare for the upcoming meeting? Are there any additional resources she should bring with her?