Your friend or colleague will play the role of the tenant After moving into the property, Aaron finds that the bathroom taps are leaking and the roller door for the garage is not working properly. Ile reports these to you in the appropriate manner as required by your agency. You contact the owners to sock approval for the repairs, only to find that they have gone on holidays for three weeks and are not contactable. Under your agreement, you need their authorisation to proceed with any non urgent repairs. Two weeks later, you receive a phone message from Aaron. I le sounds angry because he hasn't heard back from you in regards to the repairs. You realise that you had forgotten to call him back. You make a note to call him, but are caught up in another urgent matter. The next day, Aaron comes into the office, he is very angry. I le has a new car and he is unable to get into his garage, the taps are leaking and you have ignored his request and phone call. Your assessor will be observing your ability to deal effectively with this situation using effective conflict management